Palazzani launches new service app
The mypalazzini web-app from Palazzani Industrie is designed to improve after-sale service by allowing customers to access to support from their smartphone.
Responding to customers’ needs to be more and more connected, the mypalazzani web-app has been developed to provide immediate and free access to useful information about the machine, from any device with all operating systems (Android, iOS, Windows).
By scanning a QR code placed on the new Palazzani spider lifts, the end user opens a page link which includes the manual, electrical-hydraulic schemes and spare parts book for the machine, as well as a list of easy-use and recovery videos, which guides the user through troubleshooting quickly and with total autonomy.
Should the user need assistance, contact numbers are available for a call, or they can open a chat in WhatsApp or WeChat, or write an email to the Palazzani dealer’s after-sale staff or Palazzani’s own after-sale staff.
If further assistance is required, a shared folder is also available for temporary file upload or download.
Cristian Marchina, vice general manager of Palazzani Industrie says, “Customer care and satisfaction are the values that have always guided Palazzani Industrie. The mypalazzani project is only the beginning of a process of information integration and sharing that will allow the end user to take more advantage of the operational performance of Palazzani products.
“The philosophy of our Company has always been to design and build machinery with high quality and performance and we want our customers to be able to use every functionality of our spiders with simplicity, knowledge and immediacy.”
Palazzani is now working to improve the PalConnect service and integrate it into the myPalazzani project.
Palazzani Industrie is celebrating 85 years of history this year, it specialises in designing, building and marketing spider aerial platforms with markets all over the world.